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Kia Finance America complaints

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3161 Michelson Drive, Suite 1900
Irvine, CA 92612 | Get Directions

(866) 331-5632

http://www.kmfusa.com

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

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Total Amount in Dispute:
$42,333.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against Kia Finance America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against Kia Finance America

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5/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/4/2026

I voluntarily surrendered my car to kalidy Kia around the first week in January 2026, car has been in possession at kalidy dealership, key fob was lost by dealership. Kia finance was notified by me(Courtney Harjo) and also kalidy Kia dealership. Kia finance was told where the car was located , was never picked until 4/8/26 at kalidy Kia dealership. I am charged for car notes and late fees from the month of December of 25-4/8/26 when car was picked up. Kalidy wrote statementsout stating the car was and had been their possession since January 2026. Kia finance isn't corporatting with the statements they told me to get from kalidy Kia, when statements were sent to Kia finance they wouldn't except those statements. They reported me to the credit bureau. This is inferring with me continuing to close on a house. Resolution Sought To get this situation resolved so I can move forward with moving in my house, I have limited time to get this done and situated.

2/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/15/2026

I've been trying to get the title of a car that has a lien on it through Kia motor finance. After contacting Kia motor finance, they informed me they have no record of this vehicle and since they have no record, they can't help me. But the secretary of state has them as the lienholder. Resolution Sought I would like to get this abandoned vehicle to the scrapyard

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