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Kia Motors America, Inc. complaints

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PO Box 52410
Irvine, CA 92719-5410 | Get Directions

(800) 333-4542

http://www.kia.com

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Total Amount in Dispute:
$180,651.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

37 complaints against Kia Motors America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
35	Unanswered

37 complaints against Kia Motors America, Inc.

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,300.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I have taken my car to two dealerships and they didn't fix the problem at all. I called corporate office and their only answer is to take it back to the dealership. Where I have already paid $2300 to have the car fixed. I asked them to fix the problem and they will not even let me escalate the problem or speak with a manager. Resolution Sought I want them to reimburse me for what I have already paid and provide a new engine that was originally recommended by the dealership as it was under under warranty and provide me with a loaner car until my car is repaired.

3/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

I have a 2022 Kia that developed a knocking noise in the motor. I took the car to Kia because it was under warranty. Once at Kia they requested service records that I went to try and get but Snappy Lube had been bought out by Strickland Brothers and all files we lost in electronic transfer according to Snappy Lube corporation. Kia opened valve cover, stated possible sludge and refused to cover the warranty. The photos show know conclusive sludge or anything. The vehicle had been maintained and there is a very well know issue with the motors. Before anyone asked me for the records, the service manager had the car marked as lack of maintenance without having any facts. They also flagged it as oil consumption instead of engine failure which is what it should have been labeled as. The manager bullied us into walking away and not asking anymore questions and told us if we took the car to a different dealership it would look really bad on us with Kia corporate and they probably would refuse covering it. We felt defeated and after speaking to another Kia location we were told exactly what had happened with the wrong stuff being put in. I filed a complaint with Kia corporate. The dealership has called numerous times trying to sale me a brand new vehicle because mine is messed up. I also left a 1 start Google review and the service manager called me to confront me about my review. When we got the car back, it was running far worse and appeared that the cable cover wasn't sealed back. Resolution Sought I want my warranty honored. I want Kia to fix their mistake. I want to be allowed to use a different service location.

Company Response

3/12/2024

Company states; We are in receipt of your request for assistance on behalf of your client and regret the circumstances that prompted you to contact Kia America, Inc. In order to evaluate your request, we need specific information regarding your client's vehicle acquisition and repair history to evaluate whether it falls under the terms of the lemon law. Please e-mail legible copies of the following documents, if not included in your original correspondence, to my attention: 1. Copies of all Repair Orders 2. Sales Contract 3. Copy of Current Registration 4. Copy of Current Loan Statement 5. Copy of Title (if no loan exists) Upon receipt of the necessary documents, your request will be reviewed. You will be notified in writing of the results of such review. Please allow at least 30 days for this process. We at Kia America, Inc. value your client as a customer and wish to thank you in advance for your courtesy and cooperation. Thank you,

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