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Kia Motors Finance complaints

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3161 Michelson Drive, Suite 1900
Irvine, CA 92612 | Get Directions

(866) 331-5632

http://www.kmfusa.com

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

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Total Amount in Dispute:
$204,741.00

Total Amount Settled:
$26,701.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

42 complaints against Kia Motors Finance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
41	Unanswered

42 complaints against Kia Motors Finance

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1/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $720.13 Amount Settled: $0.00

Customer Complaint

12/11/2023

I received a letter from this company reporting I needed to pay them $720.13 for my "primary insurance deductible." This letter was received after a $17,000+ pay out to the company by my auto insurance (GEICO) because of a theft of my car (2021 Kia Forte). After follow up with my auto insurance, who reported no need to pay any deductible to them, I follow up with Kia Finance America. They continued to make attempts to collect this amount of money. After pointing out my deductible is $1,000 under my auto insurance, the rep for Kia Finance America informed me GEICO made a partial payment to them which is why the requested amount wasn't $1,000. There is no reason my auto finance company should be collecting a "primary insurance deductible," which is what it stated on the itemized list provided in the letter especially considering my auto insurance company said I didn't need to pay anything additional and they are the entity determining my deductible. Resolution Sought I want this cost eliminated and any further correspondence between myself and Kia Finance America to cease. I believe this to be negligence or a scam.

10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

They are holding the note and refuses to send a payout so the can continue adding interest. I have made several requests for the payout. They said they have sent them to my email. But when I asked what the email was. They didn't have one for me. And the payoff has went from $909 to $4,100 in one month Resolution Sought Make them send a payoff and void any additional interest after my first request. Which was August 15th

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