Kia Motors Finance reviews

These people are dealing with people's money and they seemed to be totally incompetent, and totally clueless as to what ppl are doing

These people are dealing with people's money and they seemed to be totally incompetent, and totally clueless as to what ppl are doing when it comes to paying car payments. This company should automatically have a set up refund process when it comes to sending out extra payments online by mistake. They do have people's bank information linked online and they are not able to resend out payments via online with wire transfer. TOTALLY INCOMPETENT AND STUPID! THEY ALSO SEE ACT AS IF THEY DON'T KNOW HOW TO PROCESS PAYMENTS AT ALL OR NOT KNOW WHAT THE HELL IM TALKING ABOUT

They need better customer service and employees that can put sentences together.

Bought a car for my son 10/6/20 on 10/14/20 called to set up Auto Pay and Kia did not have the account set up. I was told it was the dealership that did not send it in. I called the Dealership and they said that they are wrong and they always mislead people because KIA financial employees don't know what they are doing. I called Kia back and they said wait another week. Today 10/27/30 called KIA Young girl answered and I had to hang up because of all the back crying. I called back and spoke to another young girl who again could not put sentences together yet alone answer your questions. So I asked to speak to Supervisor and I got someone named Eddy who again didn't really understand questions and sounded very young. He stated my account was set today that I had to wait until 11/6/20 to make a payment to set up account even though it took KIA 21 days to set up my new account. So basically because of their incompetence, I as a Customer, had to make many calls including the dealership several times and will still have to do that to set up something that every company out there wishes their customers will do

This place has no clue how to treat customers, answer questions and treat customers so they can leave with a good experience but being that they are so unprofessional and young you can tell by their responses and inattentiveness that they could care less even Eddy the Supervisor which is why it prompted me to write this DONT USE KIA FINANCIAL YOU WILL REGRET IT LIKE I AM