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Kia of Cape Coral complaints

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404 NE Pine Island Road
Cape Coral , FL 33909 | Get Directions

(239) 242-7000

https://www.kiaofcapecoral.com

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Total Amount in Dispute:
$22,413.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Kia of Cape Coral closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Kia of Cape Coral

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10/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,013.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

I cancelled a unwanted warranty 5/31/23 for $3,013 and have not to date received my refund. I have made contact with the car dealer on 4 different occasions and to date have not received 4 months no refund. Resolution Sought I want my refund of $3,013 plus interest 7.5 for 4 months.

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $19,400.00 Amount Settled: $0.00

Customer Complaint

3/14/2023

Help!! My 82 years old mother in law and her 80 year old boyfriend purchased a car from Kia of Cape Coral in August last year and were charged $48,000 for a $33,000 vehicle and sold $6000 worth of warranties and insurance on top of that. This was the first new car either of them had purchased in many many years. They did/do not understand the crazy vehicle market right now. They put $19,400 down which included $7400 in equity on a trade and $12,000 cash. They borrowed $38,000, more than the car is worth. Their payment is $625 per month for 75 months. Since then my mother in law was diagnosed with terminal brain cancer and her boyfriend suffered a stroke. They barely drive the car now. The dealership is willing to cancel a few of the warranties but they are still out their $19,400 down payment and now we need that money for their care. The dealership is not sympathetic and unwilling to refund any of the money, when many people in the car sales business have told me that they can easily cut a check and make it right. I've contacted the Attorney General in Florida and they are looking into it but it doesn't sound like they will get very far with it. I need help exposing these crooks and getting some of my mother in laws money back!! Please help!!! Resolution Sought Would like to get a refund of what my mother-in-law paid over the sticker price so the loan can be paid down and refinanced to a lower payment.

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