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Kia of Dartmouth complaints

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143 Faunce Corner Road
Dartmouth, MA 02747 | Get Directions

(866) 856-4104

http://www.kiaofdartmouth.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kia of Dartmouth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kia of Dartmouth

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7/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/8/2022

My 2019 Kia forte has been in service since Feb 21, with the check engine light remaining on. At first, a new crank shaft was installed, as that was the problem detected. After driving the car away, the check engine light came back on...I drove it back in the next morning. After 8 days of waiting at home and not knowing when the problem would be solved, I received a call stating that the Engine had defects, and they would install a new one, once they received it. This took approximately 6 weeks. I received another call to pick the car up next morning. Before I arrived, I was called back with the news that the Check engine light was back on. Now they are breaking up this 'New' engine...and it has been weeks since that occurred. Meanwhile, I have been paying $370 per week for a rental car, now totaling $5,000 plus in expenses. They have "No Answers" for Me. Resolution Sought I would need All of my money back from the rental car, and my car back very soon. If not, I should get a new car, and Get All of my money back from the rental.

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