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KIA Of Des Moines complaints

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4475 Merle Hay Road
Des Moines, IA 50310 | Get Directions

(515) 270-0706

http://www.kiadm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against KIA Of Des Moines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against KIA Of Des Moines

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8/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2023

I purchased my 2017 Mitsubishi in 2017 with an extended warranty. Since I've had this car and taken it in for servicing throughout the years I've been charged for repairs and maintenance that wasn't completed or half completed. I've contacted my warranty company to find out that a claim has never been submitted since I've had the insurance witch is about to expire soon. I've been lied to on many occasions from not reimbursement of money for rental car I had to get when they were out of them and my transmission went out on a newer car that was wasn't even being driven much due to me being critically ill from covid at the time. The transmission was covered by manufacturer warranty and I believe I was being punished for that. I've called several times and brought the car in about my breaks and was made to feel like I was being crazy as I was told nothing was wrong with them. I expressed my frustration and my concerns and how I don't want to have to pay for rotors and extra expense only to have to anyways. I have an open investigation with the corporate office as of 06/17/23 and am waiting to hear back from them. I have plenty of evidence to support my claims. I believe my treatment is because I'm an African American woman and this is not ok. I believe my car was being sabotaged when I did bring it in and that's why my transmission stopped working. All of this is hurting my physical and mental health I already have from long covid. I'm not a well lady Resolution Sought Refund me for the extended warranty, the repairs that were never made or partially made. Pay for all of the mental and psychological damages they're still causing me. The car sounds horrible after just paying 1506.61$ for breaks that I was told not needed, tires and an alignment. This is the 2nd car I've purchased from Kia the first one in 2011 I had no issues because it was used and I took it elsewhere for all my repairs and maintenance. I'm so disappointed in a big company like this

Company Response

8/3/2023

We have been in touch with consumer through the AG office. I have offered her several options and am waiting on her response.

11/11/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

Yes I am I was talking with someone online saying that they had a specific vehicle on the lot still and I get to the place which is 35 minutes away from where I actually live and I have been up since 7 PM because I just got off work at 7 AM and go all the way up there and then they said oh I'm sorry but that means that one was sold yesterday and they're advertising on the radio that they have the best and biggest inventory they have ever had and the two things that I specifically looking for they don't have so I am wanting to let everyone know that that is considered false advertising especially when it's on the radio and I want them to get in trouble Resolution Sought I just want them to fix their stuff online and apologize to me

Company Response

11/1/2021

We truly apologize for the lack of inventory and apologize for the inconvenience to you. With the worldwide shortage of inventory we continually try to do our best to keep online inventory up to date. Normally we carry 250-300 new cars in stock and right now we are lucky to have 15-20 at any given time. We are highly recommending that consumers pre-order or put a deposit on incoming vehicles as it looks like this shortage will continue for the next 12-18 months. Again we trult apologize for the inconvenience.

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