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Kia of Manhattan complaints

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8223 South Port Drive
Manhattan, KS 66502 | Get Directions

(785) 236-7002

http://www.kiaforthepeople.com

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Total Amount in Dispute:
$2,041.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kia of Manhattan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kia of Manhattan

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6/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,040.68 Amount Settled: $0.00

Customer Complaint

4/27/2021

I cancelled easy care warranty at Kia of Manhattan. I cancelled 76.386 per cent of a Easy Care warranty. I was told that I would have the warranty check in six weeks from the time of the cancelled warranty paperwork that was filled out. I have went too Kia of Manhattan and told by Haden who works with Sierra who I talked with on the ?? three times and been given the run around. I know that the consumer protection division would help me with this matter. Thank you respectfully. Resolution Sought I want my cancelled warranty check immediately!!

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