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Kia of Riverdale complaints

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1 Windbeam Road
Riverdale , NJ 07457 | Get Directions

(973) 839-9600

https://www.kiaofriverdale.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kia of Riverdale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kia of Riverdale

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I had got a extended warranty thru kia of riverdale they ended up canceling it with out no calls, email or nothing so i don't know why it's canceled. I called the extended warranty coverage place they said Kia of Riverdale canceled it and the paper work say an error. I told Kia of Riverdale the coverage said they canceled the warranty and the guy in finance stopped answering my calls and texts for 2 months and currently. So i called back to the warranty place they said they sent Kia of Riverdale a 3000 for in my name and with that l just want to reinstate my warranty. But Kia of Riverdale won't answer my calls. I called management and they haven't returned my calls 2 months now either. Resolution Sought To give me the 3000 check to reinstate my warranty for my car

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