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Kia Riverchase complaints

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2200 Pelham Parkway
Pelham, AL 35124 | Get Directions

(205) 987-6518

http://riverchasekia.com

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Total Amount in Dispute:
$2,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kia Riverchase closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kia Riverchase

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12/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,900.00 Amount Settled: $0.00

Customer Complaint

11/15/2022

This company does not practice professionalism. They lead the customer on for months thinking they will fix your car. I took my car to Kia Riverchase and they kept my car for over 70 days. I took my car to them on August 30, 2022 for the second time. They didn't fix it the first time I took it in the end of July. I was told that they could fix it in September by Dylan then he said he ordered the part. Each time I called they were still waiting on the part. Then on November 9 after he had been on leave and did not write a ticket on my car till September 28, 2022, called and said that they cannot fix my car. This company is not reliable, will lead you on as long as they possibly can. I would like compensation for me having to pay car note, insurance, rental and Mental Anguish. I also need someone who owns this establishment to be aware of the unprofessional staff members that they are paying to continuously be untruthful to the customers who help pay their salary. Resolution Sought I would like them to give compensation for having my car so long when they could have told me in three days tops what the diagnosis was for my car, fix my car and reimburse for me the two months of insurance, car note and expense of rentals that I incurred.

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