Kids Foot Locker complaints

I placed an online order with kids foot locker on 5/23/24 for a pair of jolly rancher watermelon crocs Size 6 y for my daugter. After placing the order I received an email saying my order was ready for pkckup. This is when I realized my mistake. I had wanted it shipped to me and had not realized I placed it as a pick up order at a store 47 miles from my home. I called the number listed for the store numerous times and you can not get a representive on the phone. I called customer service and was told it had to be canceled at the store it was to be picked up in but I explained to them i could not reach someone at that store. They also tried and coild not get through. I was then told that they would have it canceled for me and I would receive a confirmation email in 3-5 business days. I never received an emal and when I followed up with them I was told my order was picked up! I told them it was supposed to be canceled and how could it have been picked up without receipt and Id??? I was told there was nothing they could do and I would have to go to the store in person. I told him that I didn't want to go to that store which is why i wanted my order canceled to begin with and I still couldn't reach anyone at the store. I tried the number multiple tines every day for a week! He apologized and said nothing could be done. So I was charged, received nothing and could not be credited or at least have the shoes shipped to me. This was the worst experience I have ever had. Resolution Sought Issue store credit or ship item

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