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Kidshoo Group, Inc. complaints

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1003 Pine Avenue, #4
Redlands, CA 92373 | Get Directions

http://www.kidshoo.com

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Total Amount in Dispute:
$231.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Kidshoo Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Kidshoo Group, Inc.

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12/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

11/24/2021

Kidshoo sent the wrong item. It must have been someone else's order completely as it was a blank inscribed for a granddaughter and I had ordered a kid's Halloween costume. I have sent several emails to customer service over the last month with no response. Resolution Sought Full refund

12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

I placed an order and then I found out this company is based in China so I told them within 24 hours I wanted to cancel my order and for them to refund my money. They still have not refunded my money and this was 5 days ago. I sent them many messages and emails. They are a scam sight and are illegally holding onto my money. I paid via PayPal. My order number is KH202111051206945493. Resolution Sought I want my money refunded immediately.

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