Complaints for Kidsparty World in West Hills, CA

24236 Archwood Street
West Hills, CA 91307 | Get Directions

(999) 999-9999

http://www.123partynow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege they order party supplies over the internet, pay by credit card, but receive nothing in return. Other customers complain they are advised their order did not go through due to credit cards being declined, however, a few days later the company clears the charge without sending the ordered supplies. Still others report they receive partial orders or incorrect merchandise. Those who request refunds are dissatisfied with the 20% restocking fee acessed by the company, or that no refunds are issued and they are unable to contact the company. In two cases, customers notified our office their complaint had been rectified. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Kidsparty World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kidsparty World complaints