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Kieffer Sanitation complaints

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2426 East Saint Patrick Street
Rapid City, SD 57703-5955 | Get Directions

(605) 342-5575

https://www.gokieffer.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kieffer Sanitation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kieffer Sanitation

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5/2/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

Trash picked up on windy days. Trash covers my yard after every pickup on Thursdays. Called to ask to right situation, and never responded to. Don't pick trash up on windy days and be conscious of how much trash Flys our of your trucks Resolution Sought Called to ask to right situation, and never responded to. Be conscious of how much trash Flys our of your trucks

Company Response

4/20/2022

Good morning, We haven't been able to contact the client and their account with us hasn't been active for a couple of years. We do however agree with his assessment that it was too windy to service that day and opted to suspend services in the area due to high winds. When our driver approached the neighborhood almost all of the carts were blown over along with trash on the ground so we did not attempt services that day. We did return the following day to service when the winds had subsided. We appreciate consumer's concern and agree that it was unsafe to proceed with collections. We will continue to stay vigilant when assessing services on windy days and ensure we will do what's best for the community as a whole when addressing issues that are reasonably within our control. We encourage consumer to reach out to us if he has any concerns going forward. Thank you, District Manager

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