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Kimberly Clark Corporation complaints

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P.O. Box 2020
Neenah, WI 54957 | Get Directions

(800) 553-3639

http://www.kimberly-clark.com

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kimberly Clark Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kimberly Clark Corporation

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11/29/2021

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

11/3/2021

My son got chemical burns on his private part from using huggies stay dry diapers he was only 5 months this happen this year .my son already had eczema really bad an plus he was born sick he is now 7 months. Pay for his pain an suffering my baby was in so much pain on his private part had to take him to the doctor for it because we didn't know what it was at first until I kept using the diapers because we thought it was his eczema at first but it wasn't it was the diapers an it was no recall on them when I was using them they were still on the shelves at the store Resolution Sought My money and there is no recall on them when I was using them they were still on the shelves at the store

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