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Kimble Recycling & Disposal, Inc. complaints

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PO Box 448
Dover, OH 44622 | Get Directions

(800) 201-0005

http://www.kimblecompanies.com

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Total Amount in Dispute:
$78.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kimble Recycling & Disposal, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kimble Recycling & Disposal, Inc.

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2/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint

1/21/2025

It's a constant struggle with this company showing up to pick up thrash . Tuesday is a pick up day and in 7 weeks that has not happened if it happens at all . Call after call and not willing to address problem and states they can not refund my account so I can transfer to another service . Has completely missed this week and will not do a credit .Just states will get next week .. this is what I always hear. Very frustrating having garbage lay out and animals constantly tearing into and only option I get is leave garbage out and they will get tomorrow. Which goes on till Friday and still no show .. Resolution Sought Refund my service that I am prepaid for till March so I can move on . Or please straighten service out to where this headache doesn't have to be .

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