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Kimble Recycling & Disposal, Inc. complaints

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PO Box 448
Dover, OH 44622 | Get Directions

(800) 201-0005

http://www.kimblecompanies.com

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Total Amount in Dispute:
$289.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Kimble Recycling & Disposal, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Kimble Recycling & Disposal, Inc.

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7/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/5/2022

Failure to pick up my trash on day of pick up. Five weeks in a row. No answer when I call for customer service. Trash left out on street from 3-5 days waiting for pick up. They robo call me and tell me to bring my trash back in and then put back out. Resolution Sought Pick up trash on time every week.

Company Response

7/6/2022

Thank you for this information. Like others in our industry, we continue to struggle during what has become a nationwide driver shortage. It has been extremely difficult to hire the drivers required to collect the exceptionally large volumes of waste, recycling and yard waste. Kimble regrets the delay in service. We are diligently working to increase staffing levels to resume the on-time service that our customers deserve. Kimble appreciates the customer's understanding and patience during this difficult time. If you have any further questions please contact our Kimble Customer Service Team at 1-800-201-0005, Ext. 9404. Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. !

2/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

I am being charged quarterly for a service. My service was skipped and not rendered for three weeks in a row and the company refuses to give me a credit for services not rendered. They claim they don't owe me a credit due to weather conditions which is absurd. Resolution Sought Issue me a credit for services not rendered.

Company Response

2/3/2022

Our apologies that you are experiencing weather issues. Unfortunately we cannot control the weather situations that are currently happening. Once the roads are clear and safe for the truck to access your location they will service you. Credits are not given for service related issues due to weather. as we will be collecting the trash that you have accumulated. Possibly contact your local street department to see if they can service your area so that we can get to you. Please contact Kimble Customer Service if you have any further questions at 800-201-0005, ext. 9404. Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.

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