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King Coal Premium Pre Owned complaints

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874 Broad Street
Summersville, WV 26651 | Get Directions

(681) 355-0227

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against King Coal Premium Pre Owned closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against King Coal Premium Pre Owned

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

Car has been in the shop over 8 times. Rear end went out today. I would like to have something done. I bought a vehicle expecting it to be reliable and I've pd more out of pocket to have repairs done than if I had bought a piece of junk from a junk yard. I feel like I have been sold a lemon. Resolution Sought Either car to be paid off or give me a Replacement Vehicle. This is ridiculous!!

Company Response

9/14/2023

Company states; I called Mrs. Springstead to check on the status. The rear-end has been replaced under the service protect contract that was purchased. All other issues were taken care of by the dealer. The only out of pocket expense that was found was $100.00 deductible on the rear-end repair. Mrs. Springstead can bring her vehicle in to sale or trade at the dealership. The value would depend on the market at that time. Sincerely, King Coal Premium Pre Owned

Customer Rebuttal

9/29/2023

Consumer states; I will never deal with King Cole or it's affiliates again. The comment about me only paying 100 dollars out of pocket is a lie and I told the gentleman that called me that. I have receipts for all worked performed on the vehicle. It's well up in the thousands. However, since the company refuses to believe anything but what the garage at King Cole has to say, I believe I will be contacting a lawyer. This has been a very bad experience. This vehicle was supposed to be reliable and it has not and for the price I paid. I should not have had to put this much money into it already. Thank you.

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