Complaints for King Communications in Santa Monica, CA

1158 26th Street Suite 448
Santa Monica, CA 90403 | Get Directions

(323) 667-1500

http://www.kingkomm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that they are promised returned investments for pay per call 800 numbers. Many complainants allege they are promised returns of thousands for an investment of sums in the hundreds. A few complainants allege they did not receive summaries of the calls received on their 800 numbers.

The company responds to the complaints by contacting the customer’s to resolve issues, including continuing services, issuing refunds or working with their clients. The company responds to a few complaints stating they do not have this customer in their database.

Complaint Closing Statistics

0 complaints against King Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

King Communications complaints