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King Dollar complaints

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345 Spear Street
San Francisco, CA 94105 | Get Directions

(415) 736-0000

https://www.kingdollar.com/

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Total Amount in Dispute:
$17.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against King Dollar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against King Dollar

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17.23 Amount Settled: $0.00

Customer Complaint

12/26/2023

This store normally charge 1.59 for products I was not aware the 1.99 sign not at eye level or aware when you enter the door and no refund if you purchase with card before complete transaction I told her I didn't want it to cancel she refused and said she wasn't going to stop transaction and laugh I had to purchase, the other King Dollar prices are not 1.99 and up ,this store is in a location where people and Seniors are paying higher or over charge on products price at ninety -cents or $1.29 product you can fine at Dollar Tree and Family Dollar store, This is not right and something needs to be done Resolution Sought Lower the price back and if someone use a card or cash they can cancel transaction before purchasing and make people aware of their store price at eye level and refund before purchasing

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