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King Heating, Cooling & Plumbing complaints

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4813 West 159th Street
Oak Forest, IL 60452 | Get Directions

(708) 687-6898

http://kingheating.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against King Heating, Cooling & Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against King Heating, Cooling & Plumbing

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10/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2023

I had to replace the return air ducts in my house because of collapsed slab. They're installer did the job on May 25th. After 2 days we had sand and dirt pouring out of our heat vents in the ceiling. We did report this to Kings heating, and they sent out a technician which he found the problem, took a picture on his tablet and showed us. And reported it to the office. Against recommendations from their technician, they sent out two employees to clean my ductwork. My duck work is the tubular style ductwork and he said it could easily tear it up. After they cleaned it and took a picture, they showed me it was not clean. They then sent out another installer who claimed to be their number one installer. He did see the problem but informed me they had no pictures. My wife as my witness to all of this, did see them. I was told by two other employees after describing the installer, he was a helper and should have not done the job. I have Kings heating several times and they have not replied to me yet. They have obviously not considered my problem or their warranty. My wife has breathing issues and sees a lung doctor and uses two inhalers daily. Kings was told this but has no concern. I want my ductwork replaced in my attic immediately or I am prepared to hire a lawyer and take this further then need be. Thank you Resolution Sought I want my ductwork replaced in my attic immediately. Their men said it could not be cleaned.

Company Response

10/6/2023

Company states: In good faith, we replaced all the necessary ductwork at no cost to the customer on 9/7/2023.

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