Find a reputable business?

Complaints and Resolutions

King's Creek Plantation, LLC complaints

Read Complaints File Complaint View Full Report

191 Cottage Cove Lane
Williamsburg, VA 23185 | Get Directions

(866) 228-6796

http://www.kingscreekplantatio...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$9,067.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against King's Creek Plantation, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against King's Creek Plantation, LLC

Sort by

12/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $9,066.58 Amount Settled: $0.00

Customer Complaint

11/28/2023

We have contacted this company several times about our timeshare ownership but have not heard back from anyone.This timeshare is a burden on our lives.The lack of concern and response that we have received from the timeshare only raises our concern for keeping this. The salespeople made a lot of promises to us that we're not kept. we were promised that we could travel anywhere in the world,but we have never even been able to use this timeshare.It's very frustrating to know that we have thrown away money on this purchase. There are hidden fees everywhere and no availability. We have not even seen the location we purchased. Resolution Sought We want this Company to respond back to us and cancel our timeshare ownership. We deserve a refund for the money we have spent over the years.

12/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2022

We took a tour on October 28, 2022 and were promised the following gifts, however we did not receive them and had a very hard time getting in contact with someone about our gifts and finally spoke with someone to tell me it was sent by email on October 28, 2022, however that was incorrect and it was sent when I spoke to her and it only contained a trip including air fare and 2 night hotel stay which is not even close to the trips we were suppose to receive and that little trip info they sent over has a $198 refundable deposit and taxes/fees in the amount of $75 - $105 per person which was not told to us either. We wasted almost 2 hours with these people and when we declined to purchase with them, their attitude towards us immediately changed and rushed us out. We have tried to contact the person who booked the tour and assured us she would make sure we would receive our gifts and she will not respond to calls nor text. This is false advertising and when we did speak to someone they acted as if we were mistaken, however I have the proof of the gifts promised. Resolution Sought I want them to give us the gifts listed on the confirmation letter that we were suppose to receive.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile