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King's Creek Resorts, LLC complaints

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191 Cottage Cove Lane
Williamsburg, VA 23185-5811 | Get Directions

(757) 221-6760

https://www.kingscreekplantati...

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Total Amount in Dispute:
$20,883.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against King's Creek Resorts, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against King's Creek Resorts, LLC

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2/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20,883.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

We are in desperate need of help to expose a timeshare and its sales tactics. We were influenced to sign a contract with Kings Creek Plantation and have had nothing but one disappointment after another. We have ended up getting into a mound of debt without any benefit. It is now causing harm to our family because of one decision to get involved with a timeshare company that was basically looking to take advantage of us. Once we brought our concerns to the necessary people working at the timeshare, we were treated so rudely. We even spoke with a lady that told us she would help by telling us to explain our hardship. Once we gave information about how this has caused us so many problems, she decided to go back on her word about helping us. Her explanation was that she didn't mean to give us that option. She then refused to help us at all. We would just like them to take this timeshare and release us from any obligation tied to it. This has caused hardship for our entire family and we need to be free from it. They were not honest when we agreed to participate and we would like them to take responsibility for their actions. Resolution Sought Release us!

Company Response

2/14/2023

King's Creek Resorts received the owners request for a financial hardship on 12.31.2020. The initial request was denied due to delinquent maintenance fees on the account. Owners reached back out to owner services requesting how they would become eligible for a hardship. It was then stated to owners they must pay the fees current. The owners paid fees current and was given teh hardship forms to complete. From 4.16.21 until 12.20.22, our services team reached out to owners numerous times to follow up on the incomplete hardship form for us to process. Our last time trying to reach owner was on 12.20.22, where we spoke with customer and explained to him that contracts with active loans cannot be CXL without proof of hardship, they never followed up with completed forms. Advised him that hardship consideration was based on loss of income, not increase of expenses. He asked that we resend the forms to the confirmed email on file.

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