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KingSize complaints

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500 South Mesa Hills Drive
El Paso, TX 79912 | Get Directions

(800) 846-1600

http://www.kingsize.com/

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Total Amount in Dispute:
$1,231.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against KingSize closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against KingSize

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1/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $82.99 Amount Settled: $0.00

Customer Complaint

12/22/2023

We ordered 2 item from this business. A hat and a pair of sneakers. We received the hat but not the sneakers, instead they sent a dress jacket. So we sent the dress jacket back on November 19, 2023. And it was delivered to them on November 30, 2023. We called them on December 19, 2023 and they said that the jacket was not received but I have the tracking number and it was absolutely delivered. I asked them how long it takes to get a refund and they said 7 to 10 business days, which it has been way over that time limit. I have a feeling they are doing this and I will not receive my refund. It has been ample time. And trying to speak to the customer service people there is very hard because they all have very thick accents. When I called they just kept repeating themselves and giving me the run around. Can you please investigate this business. I know something is wrong. Thank you. Resolution Sought All I want is my refund for the item I never received. That's all! They have had more than enough time to send my refund!!!

7/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

Ordered a light weight coat, didn't fit right, Returned it, through the post office in Spokane valley returned the coat, they expect me to still pay for the coat returned, they turned me over to the bbb non payment ! I wrote them 4 times and called 6 times, frustrated!!! Resolution Sought I do not have the coat hurts my credit, unacceptable!!!!!

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