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Kippers Handy Man Services complaints

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4556 South Acoma Street
Englewood, CO 80110 | Get Directions

(303) 265-1464

https://www.kippershandymanser...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kippers Handy Man Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kippers Handy Man Services

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10/5/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

Handyman retained items both removed and replaced as well as items removed but not replaced. Isn't this considered theft? Resolution Sought Return items in $1000.

Company Response

9/23/2022

1. We installed door closer properly as the previous closer was installed improperly. We have pictures of our install. If someone broke the closer after we left I cant control that. And warranting this we could not return in "His" timeline to replace or inspect. I have no pictures or other information on this. 2. Exhaust fan in Kitchen was 50 years old and a fire hazard. This exhaust fan still had power to it from a switch at kitchen sink. "FIRE HAZARD" to say the least. we did remove fan and discard per Harrys instruction. We never gave an official quote to replace this fan or housing. This claim is ridiculous and if you'd like his 30 plus 10 star reviews we have those. We document "Every" thing we do with pictures. Never once did we do anything that would jeopardize the property to the contrary. 3. Keys to property, We replaced both lock sets in this unit. I personally handed Harry all Keys other than 2. I only have one other employee, we didn't need more than 2 Keys. I personally mailed 2 Keys to Harry which he mentioned via txt message. This is Baseless, and as I mentioned to Harry has become Harassment.

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