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Kirschbaum, Nanney, Keenan & Griffin, P.A complaints

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3714 Benson Drive
Raleigh, NC 27609 | Get Directions

(919) 848-0420

https://www.kirschlaw.com/

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Total Amount in Dispute:
$5,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kirschbaum, Nanney, Keenan & Griffin, P.A closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kirschbaum, Nanney, Keenan & Griffin, P.A

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7/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,600.00 Amount Settled: $0.00

Customer Complaint

6/21/2022

Kirschbaum, Nanney, Keenan, & Griffin, P.A. Attorneys at law filed a second judgment against me for a car that I purchased in 2006 from Coastal Federal Credit Union. I returned the car back to Coastal Federal Credit Union in 2009 due to the recession and me being laid off from my job. Coastal Federal sold the car, closed my account and considered it as a lost. I spoke with a loan officer on the phone at Coastal Federal Credit Union and the loan officer stated that the account was closed and Coastal Federal considered the debt as a lost. The attorneys continue to seek money for the car even considering the car has been sold and Coastal Federal has considered the debt as a lost. I have received a letter from Pamela P. Keenan stating that they are offering a settlement of 6,831.66 plus 299.00 for the cost of court fees. The letter also states if I'm unable to pay in a lump sum payment in this amount I can make monthly installments over 36-48 months with no further interest accrual. It has been 16 years since I first purchased the car and 12 years since I returned the car back. They have sold the car and also closed the account. Since the account has been closed I believe that no further actions should be taken. Resolution Sought My desired outcome is for the law firm to stop harassing me and consider the balance 0$ being that the account is closed.

Company Response

7/6/2022

Company states: We are not familiar with your company, or why Ms. Williams believes your company is an appropriate entity to involve in this matter. However, both federal and state consumer protection laws strictly prohibit our firm from having any communications with anyone other than Ms. Williams concerning the debt in questions without her express written permission.

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