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Kiss Chanel Designs complaints

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1075 North Hairston Road
Stone Mountain, GA 30083 | Get Directions

(347) 687-5477

http://www.kisschanel.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kiss Chanel Designs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kiss Chanel Designs

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

Contracted them to create/manage a website on 10/5/23. Sent all the materials to be used immediately . Around 11/25/23 began asking for updates/expected date of completion. She said she would have it by that Friday. I never heard from her. Weekly, I would ask again, & weekly she would either make a grand personal excuse, promise an update or complete project within a few days, or not answer at all. I sent several emails begging/pleading for, because my business was losing customers/opportunities based on expectations of a website. After months of asking if she even in progress, she put a WEBSITE UNDER CONSTRUCTION banner up. By January '24 she stopped replying altogether. Monday 3/18/24, I asked for a refund, which was also IGNORED. I ended up having website created & managed elsewhere 2/2024. On or about 3/21, I began posting my experience online. Now she contacted me finally! She first threatened me if I don't cease/desist. I explained to her my intent to call BBB. She then agreed to make me 3 logos/order of 1000 flyers. She then sent me the WORST possibly designed logos. SO either she is plagiarizing other peoples work, or she was intentionally being funny, because her portfolio shows a better quality of logos . I contacted her to say this was an unacceptable replacement for a website. She began saying she normally charges more so I got an unspoken discount in the first place. I incurred more fees to advertise elsewhere (since I had no website), lost 6 months of prep Resolution Sought Recoup and refund Noir Luxe Litters for funds paid and funds lost due to this inconvenience.

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