Find a reputable business?

Complaints and Resolutions

Kittrell's Kars of Columbia complaints

Read Complaints File Complaint View Full Report

301 North Garden Street
Columbia , TN 38401 | Get Directions

(931) 982-6461

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kittrell's Kars of Columbia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kittrell's Kars of Columbia

Sort by

7/31/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/13/2022

I purchased the car in less than a month the engine blew. They fix that problem after 29 days I had the car back 5 days and it was another problem my car stopped on me now. He won't give me my money or another car and he won't tell me what's going on with my car. He still has position of my car I'm paying monthly for it the pay off is $9,000. Resolution Sought Give me a different car or my money back so I can purchase a new one.

Company Response

7/19/2022

Ms. Lee purchased the vehicle at our carlot on 4/19/2022. Ms. Lee also signed an "AS IS WARRANTY" on the day she purchased the vehicle. We are not required to work on or repair any vehicles that are purchased from our car lot. Ms. Lee contacted us because her car was not running properly and asked if we could get her vehicle in the shop and get it looked at and running correctly. We took the car to Normans to get a motor replaced. Normans had the vehicle for about a month. Ms. Lee picked the vehicle up on June the 28th 2022. Ms. Lee contacted us about a week later and said that the vehicle was still giving her problems and she was broke down, we told her that she could get the vehicle to us or we could get the vehicle towed to the car lot and have it looked at again. Once the vehicle was here we then took to the vehicle to Parks Motor sales and they replaced the ECM and programmed also putting a new throttle body on the vehicle. She called our other car lot in Mount Pleasant threating us with getting an attorney she came in the car lot yelling and being irate with everyone here. Her father came in and had to calm her down. Prior to Ms. Lee picking her vehicle up we also credited her account with a $200.00 payment for the 1st month that we had the vehicle here to get repaired. Ms.Lee came and picked up her vehicle on the 14th of July 2022.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile