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Klarna Inc. complaints

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629 North High Street, Suite 300
Columbus, OH 43215 | Get Directions

(844) 552-7621

https://www.klarna.com/us/

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Total Amount in Dispute:
$16,201.00

Total Amount Settled:
$2,554.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

35 complaints against Klarna Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
1	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
14	Unanswered

35 complaints against Klarna Inc.

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5/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $52.47 Amount Settled: $0.00

Customer Complaint

4/22/2026

Order not received and am being charged through Klarna is not being resolved. Order set #9704247 white $135.95 from 3dvanity was not delivered they're telling me to contact the company which is not responding seems the online never sent the order. I contacted UPS which they say their shipped orders start with 1Z. MY tracking number OXW4CW21 which does not start with 1Z Resolution Sought Would like the automatic payment for 3dvanity to stop. And payment to be applied to another transaction

4/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

3/18/2026

Make sure I get all my government funds issued to\nMy green dot account\nRouting and account number can be sent if needed Resolution Sought Put my money back and fix my credit.I deny file for bankruptcy.That was apparent that is still alive.That was using my identity.Now they are deceased literally.

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