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Klarna Inc. complaints

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629 North High Street, Suite 300
Columbus, OH 43215 | Get Directions

(844) 552-7621

https://www.klarna.com/us/

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Total Amount in Dispute:
$16,792.00

Total Amount Settled:
$2,554.00

Complaint Experience

66%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

32 complaints against Klarna Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
1	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
11	Unanswered

32 complaints against Klarna Inc.

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7/29/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/9/2025

Unable to reach via phone listed on website sounds like a pick up the. Hang up each time attempted three or more times randomly thought the day Resolution Sought Suppl a good contact # for questions on offers

Company Response

7/16/2025

Hello, Thank you for reaching out to Klarna regarding your SCRA benefits. We see that after you reached out to the Business Consumer Alliance, our customer service team was able to successfully submit a check refund for your interest rates that were eligible for the benefits. Sincerely, Klarna

7/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

6/6/2025

I have tried to use my clarna account 2 times now. The first time was for $600 plus some change for tires. I was approved for a biweekly payment and they took the whole amount out of my boyfriend's card. They refunded it I redid the payment plan again and they took the $600 out of his car to get in. On top of that , they took the payment plan out of my card Resolution Sought I want a full refund and and money for my stress and chaotic.Situation that that is put me with and missing my car payment because of the funds that they took out of my account

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