Complaints for Kleritec in Sylmar, CA - 100092328

15823 Monte Street #101
Sylmar, CA 91342 | Get Directions

(818) 233-0447

http://www.kleritec.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Generally, complainants allege unauthorized shipments, failure to issue return merchandise authorization (RMA) to return unwanted or unauthorized shipments, high invoices for products, and inability to return unauthorized orders. Company typically responds to complaints by reviewing accounts, issuing or agreeing to issue RMA, and cancelling accounts.

Complaint Closing Statistics

0 complaints against Kleritec closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kleritec complaints