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Klevur LLC complaints

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3824 Cedar Springs Road
Dallas, TX 75219 | Get Directions

(888) 901-3754

http://www.klevur.com

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Total Amount in Dispute:
$44,286.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Klevur LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Klevur LLC

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $44,286.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

We are a software company based out of India. We have a client in USA https://www.klevur.com/ which is a company based out of 3824 Cedar Springs Rd, Dallas, TX 75219. Our primary contact person is Brac Wardlaw who is the owner of the company. Brac has to pay $44,286 to us for the software development work we did on his projects from September 1, 2023 to November 29, 2023. Brac is associated with us since a long time, since 2014-15. Earlier also his payments used to be late but never this much. Sometimes delayed by 2-3 months. This time when we did not receive the payments for 3 months we told him we cannot continue his work. And at that time we got the response that he will shut his account with us. He assured me he will clear all the dues. In the following emails he started complaining about the work done but kept assuring me it does not mean I will not pay. I am just telling you to explain the reason. He specifically complained about the work of a particular employee. He had a team of 7-8 resources so I asked him to clear the dues of others leaving that one person out. He said he will do that but now he has completely stopped responding. All the prior communication we have is in our email exchange with him. Kindly assist us in getting our dues. Invoice sent on September 1, 2023, invoice #2280, US $12,100 Invoice sent on October 3, 2023, invoice #2291, US $12100 Invoice sent on November 1, 2023, invoice #2302, US $12100 Invoice sent on November 29, 2023, invoice Resolution Sought Payment of our pending dues.

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