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KMG Prestige, Inc. complaints

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102 South Main Street
Mt. Pleasant, MI 48858 | Get Directions

(989) 772-3261

https://www.kmgprestige.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against KMG Prestige, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against KMG Prestige, Inc.

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8/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/10/2024

Well I am a current tenant of this company and I wrote an email to them about 5 days ago because of a couple situations going on. I have not heard back from them at all. They failed to notify their tenants of a change in property managers, the new property manager they did hire is very rude, hostile towards the tenants, and is very unprofessional as a property manager. I called in compliance to a notice I received, just like the paper said to do, and she proceeded to get very rude, started yelling at me on the phone, and refused to act as a property manager should. I spoke calmly and was very cooperative with her. I am disabled physically and mentally, I do not handle confrontation very well because of PTSD and I had to contact my counselor after the phone call so I didn't have a panic attack. The last property manager that was here was far more professional, very kind and compassionate, and was never rude or hostile towards anyone. I have also filed a few work orders for a screen to be fixed on my child's bedroom window which no one has come to fix at all. The maintenance worker contacted me via text to set a time and date I would be home so they could come in on May 29th 2024 and I'm still waiting for it to be fixed. Resolution Sought I would like someone from corporate to contact me directly, especially after emailing them, to help me get these situations taken care of. Especially with the way the property manager acts towards me. Knowing myself and my disabilities this new manager would set my therapy progress back and I don't feel safe working with this manager one on one.

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