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Knife Depot complaints

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2804 NW 72nd Avenue
Miami , FL 33122 | Get Directions

(800) 248-1987

http://www.knife-depot.com

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Total Amount in Dispute:
$88.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Knife Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Knife Depot

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6/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $88.00 Amount Settled: $0.00

Customer Complaint

5/28/2021

I ordered a knife from the company they took the money out of my account. On the 23 of May 2021 they won't ship it I've called numerous times left messages no response I've emailed someone emailed me back they say the same thing we're processing you order I've read alot of reviews that's apparently what they do is scam people Resolution Sought I would like to have the product since I closed the account at my bank

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