Knights Inn complaints

I booked a room at this hotel knowing that it was a possibility that I would obtain a smoking room. When I checked in to the hotel and into the room I was immediately smacked in the face by a putrid smell of some sort of gasoline sent aroma which I believe to be a smell of a street drug known as "wet " I immediately called the front desk asking for a refund or a change of room because the scent was unbearable. When I arrived at the front desk at first I was told there were no other rooms but as I went on about a refund the guy threw a key onto the desk saying here is another room. When I walk into this room I'm smacked in the face with what smell like a litter box full of cat piss. So again I walked back to the front desk just asking for a refund so that I can stay at a different establishment it is now about 11 PM at night. At this time the super advisor is there and tells me that since I booked through the third-party I would have to get the refund from them while still at the front desk I call my third-party who I booked with which was booking.com and she assured me that the property was the one who needed to initiate the refund and Accepted the operator had me on hold while she called the property speaking to the superintendent while I'm standing there and gets him to agree to a refund or at least that is what I was told by the receptionist as well as the supervisor of the hotel. I believed this to be true because I heard him say OK that's fine before hanging up. Resolution Sought Issue a refund. Maintain healthier drug free rooms.

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