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Knox Budget Car Sales complaints

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1535 South Dixie Boulevard
Radcliff, KY 40160 | Get Directions

(877) 370-0690

http://www.budgetforthepeople....

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Total Amount in Dispute:
$3,178.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Knox Budget Car Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Knox Budget Car Sales

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3/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,178.08 Amount Settled: $0.00

Customer Complaint

2/18/2022

Was sold a truck and was not provided with a pre-inspection of the vehicles condition. Not a month down the road and the check light comes on. Took it into Knox Ford and they stated the whole braking system had to be redone, the intake manifold had to be replaced, and transmission lines had to be replaced. The brakes were so bad that they said I could've died and it was a miracle that I didn't. I went into Budget and they claimed that I was lying and that they "don't sell vehicles in that condition". I finally had a sit down with the manager and he just walked out with no intent on coming back. Resolution Sought I want a settlement of the amount that had to be spent on making the vehicle operable.

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