Find a reputable business?

Complaints and Resolutions

Kohls Department Store complaints

Read Complaints File Complaint View Full Report

2701 W Hundred Rd
Chester, VA 23831-2310 | Get Directions

(804) 768-8742

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$66.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Kohls Department Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Kohls Department Store

Sort by

4/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $66.02 Amount Settled: $0.00

Customer Complaint

2/11/2022

I went and returned some items without a receipt to the store the lady at the store told me it was going to be 7 to 14 days that I would have receive a check in the mail I never received the check in the mail so I call up there they told me I have to wait 30 days and now that the 30 days is up they're telling me I have to wait 60 days and also now I'm not supposed to be getting a check I'm supposed to be getting a store credit that's not what I was told when I returned the items I was told I was going to receive a check in the mail from corporate Kohl's department and 7 to 14 days they're just giving me the runaround and not helping me at all and $66 that was supposed to be in check form is now supposed to be in store credit so I was lied to and they're dragging their feet please help Resolution Sought To give me my money back and maybe conversate me for the bull crap that they've drugged me through

Company Response

3/30/2022

Company states; The above - referenced complaint was forwarded to the Executive Office of Khol's for resolution and we received March 17, 2022. Unfortunately, consumer did not provide any evidence for us to research. Please have consumer include a copy of her return receipt so we can investigate further. Kohl's, Inc. Credit and Customer Service Office of the President

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile