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Kool Design Maker complaints

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3293 East Tuscarawas Ext
Barberton, OH 44203 | Get Directions

(888) 786-7861

http://www.kooldesignmaker.com

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kool Design Maker closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kool Design Maker

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12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $89.00 Amount Settled: $0.00

Customer Complaint

11/22/2021

Sent in designs to have envelopes made. It's been 2 months and I never received them. It was $89 for 500 envelopes. I have repeatedly emailed and also sent a copy of my receipt to show proof of payment. They keep saying sorry it's on the way. 3 months now. I keep emailing asking for a refund and they keep saying it's on the way. To date, no envelopes, no refund. They had excellent reviews so I went with this company. I don't even want their product anymore. I just want my $89 so I can do business with reliable, trustworthy people. I feel like I have been scammed. They keep answering my emails but keeps stalling for some reason. I believe this is the way they make their money by taking from senior citizens and then cut them off. I am tired of the run-a-round. It has caused a lot of stress and anxiety. Resolution Sought Refund my money $89.00

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