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Koons Crawl Space Solutions Inc. complaints

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6873 Raeford Road
Fayetteville, NC 28304 | Get Directions

(910) 849-8400

http://www.koonscrawlspace.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Koons Crawl Space Solutions Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Koons Crawl Space Solutions Inc.

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10/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

This crawlspace company came and did work on my home without my permission and is now asking for me to pay even though I never confirmed them to do any work. We talked about quotes. And they offered a payment plan through one of there finance companies and I wasn't approved the amount needed so we were going to discuss at a later time different payment options. Never talked to them again after August 12th. Then September 4th they are at my home doing my crawl space and I'm like huh. I called the company and left a VM but then a week later I'm getting blown up about payment even though I never said I wanted to move forward due to payment issues. When they did my attic, they sent an email with a time and date confirming the work but this go round I wasn't even sent anything and even if I was I would have called and canceled because again the main issue was the payment portion and I wasn't about to keep getting my credit ran by their different finance companies. Resolution Sought Just work some type of solution because I don't have $7000 but I also never even agreed for anything to get done.

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