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KoreHealth complaints

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377 Valley Road
Clifton, NJ 07013 | Get Directions

http://korehealthofficial.com

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Total Amount in Dispute:
$48.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against KoreHealth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against KoreHealth

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12/12/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $48.00 Amount Settled: $0.00

Customer Complaint

11/12/2021

Korehealth is a scam Company, Ordered one watch billed for five finally straighten out, got a refund for four from PayPal but not the original watch which the company keeps telling I will get a watch, Never a tracking number or a confirmation number has been sent. I don't expect to see the watch I ordered or a refund. STAY AWAY from this company. Resolution Sought Either ship me a watch ASAP or refund.

Company Response

11/30/2021

This is Judith, your Korehealth specialist. I am sorry you've had a bad experience with our company but from what I can see, all your orders were refunded already. Please just provide me with the order number you have that is not refunded and I will investigate on my end. Out of courtesy I will send you our newest Koretrak 2.0 for free today. As soon as I have the tracking number I will have someone reach out to you. Thank you and have a wonderful day ahead. Judith

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