Complaints for Kramer & Kaslow in Calabasas, CA

23901 Calabasas Road, Suite 2013
Calabasas, CA 91302 | Get Directions

(818) 224-3900

http://www.kramer-kaslow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts relating to loan modification and other foreclosure related services misrepresentation concerning their ability to provide services and inability to obtain refunds of fees paid in advance. Customers complain that retainer fees paid to the company were not earned. Complainants report the company failed to negotiate loan modifications or otherwise resolve foreclosure issues and failed to communicate with them on the status of their case.~~The company responds by disputing allegations of non-performance. They contend that their contract is based on hourly fees or flat rates and not on performance. In some cases partial refunds are offered. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Kramer & Kaslow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kramer & Kaslow complaints