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Kreative Kustoms Paint & Body complaints

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3787 Highway 90
Marianna, FL 32446 | Get Directions

(850) 557-6739

http://850kreativekustoms.wixs...

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Kreative Kustoms Paint & Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Kreative Kustoms Paint & Body

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9/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

8/12/2022

Geico paid out my claim to Jamie the owner and my car is still sitting there a month later. I spoke with the windshield repair man yesterday & he says Jamie owes him the $1250 for the part and will not return any of his calls for the past 2 weeks since it came in. Jamie has also avoided all calls, texts and emails from myself & my Geico agent for the past week. Resolution Sought Fix my car or give the money back so someone else can!

11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

I had my 1979 El Camino delivered to Kreative Kustoms Paint and Body Shop. On August 18, 2020, with the intentions of receiving quality Paint and work done. I paid $4,500 total for a candy paint in which I paid off in December of 2020, it's been nothing but headaches every week he says the same thing about my car be finished. I've seen numerous cars come after me and end up finishing before me. it's been a year and almost a half and I still haven't got a window put in my car, the paint that he put on there isn't quality work. For the last year it's always, I'll be finished this week that week. No, work has been done to my car ever since, he sent me a couple pictures a couple weeks ago stating that he will be finished, and still hasn't been finished and have numerous texts showing that I've paid everything in full, and that he keeps giving me the runaround. I've spoken with a couple other people that have their car there at a shop for almost the same amount of time that I have mine and the same people saying the same thing that he keeps giving them the runaround. Resolution Sought I would like to have my money replaced if not all half of it.

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