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KRJ Utility, Inc. complaints

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PO Box 2540
Southern Pines, NC 28388-2540 | Get Directions

(919) 827-8055

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Total Amount in Dispute:
$138.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against KRJ Utility, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against KRJ Utility, Inc.

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6/19/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

6/6/2025

Paid my water bill to have my services turned off, no one would answer the emergency number, phoned them several times no answer, no water paid bills no services. These people are the worst, no way to reach them with a issue. Very upset, and disappointed. Resolution Sought Refund my connect charge, turn on my services and credit my account, for services I didn't receive

Company Response

6/9/2025

Good Morning, The services were disconnected for nonpayment; once the account was paid in full the services were restored. Sincerely, KRJ Utilities, Inc

8/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $98.38 Amount Settled: $0.00

Customer Complaint

7/13/2023

I moved from this residence April 14,2023. I have emailed and phoned to advise KRJ that the property has been sold. My account# 100035450549. Resolution Sought Stop sending me statements regarding this account. No longer own this property. Contact new owner and make sure you have his information

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