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Kudos Gadgets complaints

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502 North Main Street #218
Weatherford, TX 76086 | Get Directions

http://www.kudosgadgets.com

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$30.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Kudos Gadgets closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Kudos Gadgets

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8/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $39.95 Amount Settled: $0.00

Customer Complaint

7/19/2023

I ordered a watch from this companies website early in 2022. Since then I have emailed their support email 4 or 5 times. They put up a phone number on their site now it's a Texas number however it is not a business line, seems to be a personal line. Resolution Sought I want a full refund

Company Response

7/20/2023

The order has already been dispatched upon customer's complaint and tracking information has been provided to the customer. It can be tracked here: https://cjpacket.com/?trackingNumber=CJPTC7170300126YQ

7/26/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $29.95 Amount Settled: $29.95

Customer Complaint

6/29/2022

I placed an order with Kudos Gadgets at least 3 weeks ago and to this day have not received acknowledgement of shipping nor Tracking Number of same. Also, I have sent at least 5-6 emails asking for details and have been ignored ---no answers. I consider this treatment to be outrageous and very poor customer service to say the least. My last email (today) indicated that I wanted to cancel my order for their Posture Correcting Support Brace and would appreciate your help in getting my $29.95 refunded. Thanking you in advance Resolution Sought Either put pressure on them to ship my Brace or have them refund me $29.95

Company Response

7/14/2022

We have already agreed to the buyer's dispute on Paypal and buyer has been fully refunded. Paypal Case ID: PP-D-153576739

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