Find a reputable business?

Complaints and Resolutions

Kuhio Motors Inc complaints

Read Complaints File Complaint View Full Report

3033 Aukele St
Lihue, HI 96766-1465 | Get Directions

(808) 245-6731

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kuhio Motors Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kuhio Motors Inc

Sort by

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

3/14/2023

I bought a 2021 Chevy Colorado from Kuhio Chevy and it giving me problems. It squeaks when I drive it. I brought in in four times and it still squeaks. The Service Manager said, that's the way it is and didn't give me any options. The Service Supervisor had a ride along with me so he could pin point where the squeaks is coming from but, he called in sick so the Service Manager said his coming with me. He told me we won't be going on a test drive we are short of workers. He shook the truck and said, that's the way it is and left. Resolution Sought See what the Business Owner Mr. Mackey gets to say and see what other options I have. Or see what the the GM also gets to say. It would be nice to have the amount I bought it for or a little under the amount. I know they won't do that. Give me something at least.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile