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Kunes Mitsubishi Of Madison complaints

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920 Ann Street
Madison, WI 53713 | Get Directions

(608) 244-2004

http://www.madcitymitsubishi.c...

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Total Amount in Dispute:
$341.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Kunes Mitsubishi Of Madison closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Kunes Mitsubishi Of Madison

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $341.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

I purchased a vehicle from Kunes 1/16/24. The purchase was actually initiated 1/15/24, at which time the salesman said he would get the vehicle all "cleaned up". On 1/16/24 when the purchase of the vehicle was finalized I took possession of the vehicle and I put the parking sticker in the window. Since the vehicle was dirty the salesman agreed to have it detailed and the agreed upon day was Saturday 1/20/24. I didn't know at the time or was it communicated to me that the policy of Kunes is for the person detailing the cars, is remove all stickers . When I picked up the car Saturday 1/20/24. I failed to look for a sticker that I expected to be there. On Tuesday 1/23/24 my vehicle was towed for not having a parking sticker in the window. The cost of the tow was 341.00 I asked Kunes to reimburse at least half of that cost and I was offered a $50 check to pay for a new parking sticker but the General Manager said that was all he could offer. And tried to play devils advocate and create hypothetical scenarios to support why the loss I incurred could not be made whole by the company. Resolution Sought I would like for the business to acknowledge their shortcomings as far as this situation is concerned. And if I can't get the full cost of the tow and new parking sticker reimbursed I would like to at least have half of the money reimbursed or same value in services of the vehicle I bought from their dealership.

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