Kwak Brothers complaints

Hello, Mr. Jhingoor signed up for our service initially on May 26th 2021. Our service has two distinctive components. The first, we have a direct 1:1 consultation sessions that are available to our clients. The second, we provide a self-learning component that is consumable and proprietary. In our client agreement, we specifically mention that we offer a conditional 180-day money back only after the fact they have used our services through the end and did not meet the results. We believe this to be a fair policy as we're asking clients to allow us to render the service in full with the expectation that if the result was not satisfactory, the can receive a refund. Mr. Jhingoor understood this and signed our client agreement to commit to our policy. You may download a copy of the contract that Mr.Jhingoor has signed here: http://gofile.me/5cECL/pLUN0SYsk Mr. Jhingoor did begin consuming our self-learning component and when we reached out to him on June 4th 2021 at 3:32pm (See Email Transcript: http://gofile.me/5cECL/DXruxPRhf and http://gofile.me/5cECL/r03Mzuvyr) to being the consultation component, we did not return our call and he didn't reply back to our email as we reached out to begin our services. In the agreement that Mr. Jhingoor signed, under "Expectations & Acknowledgement" Paragraph 7, Mr. Jhingoor understood and agreed to: "… agree to do your best to follow the coaching, instructions, and consultations to your best of the ability". Seeing multiple unreturned calls and emails, we were beginning to see that Mr. Jhingoor is defaulting on the agreement with us. On June 8th, 2021, we received contact from Mr. Jhingoor that he wishes to receive a refund. In accordance with our policy that Mr. Jhingoor signed and agreed to, we did not honor his request as it did not meet the conditions and he defaulted on the agreement. We responded back to Mr. Jhingoor on June 8th, 2021 at 1:39pm (See Email Transcript) The service was not completed to assess the result of our delivery nor Mr. Jhingoor did not show good faith effort to follow our coaching and instructions with the best of his ability. After declining the request, our company continued to provide support and reached out to Mr. Jhingoor as you can see in the attached email log. We did not stop delivering the service to him. (Email Log: http://gofile.me/5cECL/faoSgYnGY) On June 30th, 2021, Mr. Jhingoor disputed the charge stating that the service was not satisfactory. Our response is that Mr. Jhingoor did not give us the fair opportunity to complete delivery the service in the first place and he had signed our client agreement in full conscience knowing that he is committing to our service. Because we already delivered the consumable self-learning materials and services, we declined the original refund request. It's possible that Mr. Jhingoor had consumed the self-learning component. We have delivered and did our best to deliver what we have promised Mr. Jhingoor claims that "Kwak Brothers reversed the charge and took the money from my account without me knowing". This is completely false as Mr. Jhingoor's own bank/credit card company resolved the dispute in our favor. PROOF OF DISPUTE RESOLUTION: http://gofile.me/5cECL/bwLuMATUn First of all, It is an illegal practice to charge a customer's credit card without prior authorization. Second, it was Mr. Jhingoor's own credit card company that investigated the chargeback/dispute and ultimately ruled in favor of our company. It appears that Mr. Jhingoor won't accept the outcome of his own credit card company's decision. Mr. Jhingoor's credit card company does not represent the merchant - it represents the consumers. But when a credit card company makes a decision to turn down a dispute/chargeback request initiated by the consumer, it's clearly obvious that we have delivered our service in manners to which it satisfied the credit card company's standard of ethics and commerce. Therefore, we request Business Consumer Alliance and its associates to resolve this matter as it already has been by Mr. Jhingoor's credit card company.

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