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Ky Auto Mart LLC complaints

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71 State Highway 3041
Corbin, KY 40701-7945 | Get Directions

(606) 528-2888

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ky Auto Mart LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ky Auto Mart LLC

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1/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

I was sold a vehicle with a major oil leak and other major/ dangerous issues. I was also never informed that it had been in 3 accidents prior to me buying it. They was very inconsiderate and unprofessional after purchasing. I was harassed, mocked, teased and threatened several times. I do have the text messages as well as voice recordings to prove true. The replacement of even a forth of the money that was con'd/ scammed from me, would of course civilize the issue. But, since a resolution such as that doesn't exist until they receive the documents from my attorney. Resolution Sought I would like nothing more then for Ms. Jenny Wells' and staff at KY Auto mart, Corbin KY have this issue addressed to them. And, also for the business to make even the slightest effort to correct the dishonesty and poor professionalism within their business.

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