Complaints for L & S Financial in Chatsworth, CA

9909 Topanga Canyon Suite 136
Chatsworth, CA 91311 | Get Directions

(818) 349-6521

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they sign contracts, and pay the company deposits of several thousand dollars or more, to obtain mortgage loans, and have houses built. Clients complain the company fails to fullfill contractural obligations as agreed. After several months of waiting, no houses have been built. All complainants request refunds.

The company responds to some complaints by reminding complainants that they sign an agreement which stipulates that after three days, only half of the deposit amount is refundable. Allegations concerning the company's failure to provide services are not addressed. One complaint is unresolved because the customer found the company's response unacceptable. The complainant contends the company failed to provide services. Regardless of promises to continue working with the customer, the customer no longer wants to work with the company.

Complaint Closing Statistics

0 complaints against L & S Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

L & S Financial complaints