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L Brands complaints

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3 Limited Parkway
Columbus, OH 43230 | Get Directions

(800) 411-5116

http://www.victoriasecret.com

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Total Amount in Dispute:
$1,695.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against L Brands closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against L Brands

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3/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/1/2024

I purchased over $1600 and bras and panties from Victoria's Secret, and their bras gave me a bad rash on my breast and my stomach. I asked Victoria's Secret to give me a full refund back from all the bronze purchase, and they have not reached out to me to return my money back. I spoke to a manager and the store she tells me to bring the bras there to her and I still haven't received a refund back yet and they made fun of my bras when I was in the store. Resolution Sought I would like to get my $1400 back from Victoria's Secret. The price of the bras that I purchased ASAP. Victoria's Secret has been avoiding me and have not returned my refund back from all the bras that I purchased at the store so a refund for all the bras.

1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I placed an order with Victoria Secret on Dec. 1st and was given a delivery date for Jan 2nd. I was later informed that my delivery would be delivered on Dec 29th. I received a text message today, Dec 29, that my order has been delivered, as well as my order status on the Victoria Secret site says that my order was delivered today, but yet i have not received my order. When I called the Victoria Secret customer service line I was told that although my order status is delivered, nothing can be done about my missing items yet because the initial date of delivery was for January 2nd. To lie to customers and mislead us like that is a fraudulent business practice and should be addressed. Resolution Sought Remove the status of my order having been delivered until it has really been delivered, an apology, and for the company to cease such continuing practices

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