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La Boulangerie Boul'Mich complaints

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1242 Coral Way
Miami, FL 33145 | Get Directions

(305) 858-1080

http://www.laboulangerieusa.co...

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Total Amount in Dispute:
$37.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against La Boulangerie Boul'Mich closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against La Boulangerie Boul'Mich

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8/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $36.64 Amount Settled: $0.00

Customer Complaint

7/25/2022

I order online a delivery on July 23 at 9:30 am has been 2hr since I place the order and my order never arrived. I'm trying to call the store for almost 1hr and when they answered didn't offer any solution to my problem, I ask for a refund and the person in charge ( Manager )said she was too busy and could do it she was very rude on The phone call and never try to help me saying she was too busy and while I was talking on The line she hang out the phone .I try to call back and never answer I need my refund of the food that never arrived. Resolution Sought Refund my money, and have a better costumer service, or trained personal for the consumer, also have a system that allows the store to contact the Delivery Driver or provide the consumer the information. Of the delivery person so we can contact them

Company Response

8/12/2022

We are sorry you had a bad experience with one of our locations and we will make sure to resolve the issue for you. Please send us via a reply to this e-mai linfo@laboulangerieusa.com - the order number, order confirmation (it can be an email or a print screen, whatever you have) and where did you place the order, we know you mention our coral way location, but did you place the order on our website using our delivery system, via google, via Doordash or via UberEats? This information would help us a lot in bringing a resolution to your complaint. I can assure you we will refund your money if the order was placed with us. If the order was placed via UberEats or DoorDash our managers could have not helped you as this types of claims are directly handled between the customer and UberEats or DoorDash. This information would help us a lot in bringing a resolution to your complaint. I can assure you we will refund your money if the order was placed with us. If the order was placed via UberEats or DoorDash our managers could have not helped you as this types of claims are directly handled between the customer and UberEats or DoorDash. Please let us know at your earlier convenience, Again we apologize, we thank you for bringing this to our attention, you can always use our info@laboulangerieusa.com to reach out directly to our headquarters.

Customer Rebuttal

8/14/2022

To whom it may concern Thank you for you're response on This situation I got my fully refund money back , however, 2 times I order online throughout your web page ( non Uber eat , no DoorDash ,no Yelp ) and thru you're web page , that is when I got into this situation since the first time you're personal at the coral gables location couldn't reach out the delivery driver or had any phone number or any way of communication with them And the second time The food was not delivered never arrive. , and in both situations, I reach out to the store to get some type of help and the person in charge could make any resolution and or was Rude and unpleasant to speak with, I'm only asking for us the consumer that goes to the web page to place an order online to have at least a way . To. Communicate With the drivers and be treated it with respect from your personal Without. Furthermore I Thank you

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