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LA Engineering Services complaints

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20644 Oleander Avenue
Perris, CA 92570 | Get Directions

(951) 943-6042

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LA Engineering Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LA Engineering Services

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10/13/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/30/2022

In June 2019 we contracted Mr Aguilera for house plans. He was given a down payment . Met with him 2-3 times. And always showing up with wrong plans, as if trying to convince us to accept. We have tried to contact him many times and no answer. Also went to his business and no answer. Resolution Sought We want our money returned

Company Response

10/3/2022

Company states; I had 4 meeting with Mr, Cordero (Contractor) and his wife wiht one personal drop off of his project at his address and still the last meeting with them requesting more changes, and Covid had begun interacting with timming and trhen I also had a quadruple bypass surgery and other complication while recuperating. The first meeting was to discuss what they wanted and then that is when the first design began with magazine clips and additional choices of what was of their choice. The three designs I submitted to the Corderos where drastic changes and still I tried to comply with their changes. But, I don't know if they have resolved their issues with what they want in regard to the final changes, but I am responding to your request for a response. it doesn't only involve the design for the house but the property itself, and the time involved to accomplish it. Sincerely, Leo A.

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